Why choose HCI Group Global?
At HCI Group Global, we are more than just an international health insurance provider, we are a committed partner in ensuring our customers stay healthy while living abroad.
Whether you’re an adviser seeking to expand your portfolio or a internationally mobile client needing reliable and affordable private healthcare, here’s why thousands around the world choose us as their trusted health insurance partner.
Empowering advisers, driving market growth
We’ve built a world-class support ecosystem to ensure advisers have every tool they need to thrive. From immersive in-person training and interactive virtual modules to a 24/7 online support portal, our global training infrastructure is designed for impact. Field-based Business Development Managers (BDMs) provide real-time market intelligence and on-the-ground sales support.
Regional webinars and sales clinics focus on client engagement strategies tailored specifically for globally mobile populations.
The results speak for themselves:
- 73% growth in our adviser network
- 25% increase in adviser productivity year-on-year
- Proven support for small and medium-sized brokerages to expand their portfolios beyond local markets
What sets us apart
We have it all! The solid backing and stability of a market leading agent with the flexibility and agilty of an independent business.
Exceptional service
Our unwavering commitment to service excellence is reflected in our robust KPI framework. We track:
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First Contact Resolution (FCR)
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Net Promoter Score (NPS)
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Service Turnaround Times
With 90%+ satisfaction scores in adviser and client surveys and an industry-leading 96-hour average claims turnaround, we deliver fast, reliable support—when it matters most.
Added value
For clients living across borders, we go beyond basic coverage. Our ecosystem of services includes:
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Global mental health support
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AI-powered digital health tools
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Concierge services for complex care coordination
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Real-time payment solutions through a globally recognized provider
These innovations have led to a 40% increase in telehealth usage and glowing client feedback, highlighting our services as key differentiators in the IPMI landscape.
Flexibility
Through our flexible, modular IPMI plans, clients can customize their coverage to suit their needs and budget, cutting down on over-insurance and reducing premiums.
The result? Greater affordability and a 15% reduction in claim ratios, thanks to innovative underwriting models.
Our Nimbl Health plan is one of the most flexible products in the market and can be tailored to every individual’s unique needs and circumstances.
Seamless cover
Operating through licensed local entities and trusted regional partners, our hybrid model ensures full regulatory compliance and exceptional service continuity.
Members benefit from:
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Extensive local healthcare networks
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Expedited claim processing
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Consistent, high-quality care—anywhere in the world
Going the extra mile
When an expatriate family in Southeast Asia faced a critical medical emergency, HCI Group Global was there. Fast.
We authorised life-saving treatment within two hours, coordinated hospital logistics, evacuation, and family transportation, and provided multilingual support.
The adviser received real-time updates, and the family later commended our “extraordinary support during a terrifying time.”
Results
We don’t just promise excellence, we deliver it.
Some key numbers that define our impact:
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25% adviser productivity increase YoY
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73% expansion in global adviser network
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90%+ satisfaction in surveys
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96-hour average claims processing
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40% telehealth service usage growth
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15% reduction in claim ratios
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95% client retention rate
Protector Plans
Designed for expats and others living away from home.
Your Private Healthcare Starts Here
Our policies cover everything from private in-patient care to vaccinations and physiotherapy. Get in touch with our team to find the best policy for your needs.
Or call — +44 (0)20 7590 8800