Diversity and inclusion

At Healthcare International Group, we believe that a diverse and inclusive workforce is essential to understanding and serving our global community across the land, sea and sky. Diversity isn’t just a metric, it’s our strength, our perspective, and the foundation of exceptional service.

We are a small but mighty team of 20, united by a shared mission to make international private medical insurance personal, accessible, and culturally informed. Our commitment to diversity, equity, and inclusion (DEI) isn’t an add-on, it’s embedded in how we hire, collaborate, and grow.

Our high retention rate reflects a culture where people feel seen, respected, and empowered. Recent examples include a team member who joined as a claims administrator promoted to team lead within 18 months and a policy administrator advancing into operations and global client engagement.

How we support our people

At Healthcare International Group, inclusion is not a project it’s a promise. We know that when people are respected, supported, and empowered, they thrive. When our people thrive, so does our business. We don’t just tick boxes, we build belonging.

Women in leadership

We’re proud that 62.5% of our senior leadership team (5 out of 8) are women. Our approach to leadership is grounded in merit, trust, and opportunity backed by a belief that diverse perspectives create stronger decisions and more human-centred service.

LGBTQ+ representation

We’re proud that 20% of our team (4 out of 20) openly identify as LGBTQ+. We actively create space where individuals can bring their full selves to work, because authenticity fuels belonging, creativity, and stronger client service.

Ethnic & Cultural Diversity

With 15% of our team (3 out of 20) coming from ethnic minority backgrounds, we benefit daily from a rich variety of cultural perspectives. This is vital when supporting our international customer base, who often face complex medical needs in unfamiliar health systems.

Flexibility for real life

We understand life doesn’t pause for work and we don’t expect our people to choose between career and care. That’s why we offer:

  • Flexible schedules for single parents

  • Time off for counselling or mental health support

  • A compassionate, case-by-case approach to personal needs

This flexibility is part of our commitment to treating employees as whole people, not just job titles.

Supplier diversity in action

Our commitment to inclusion doesn’t stop at our door. We choose to work with suppliers who share our values.

We are proud to partner with Social Firefly, a diverse agency with strong representation from women and the LGBTQ+  communities as well as from those with marginalised mental health. 

Inclusive partnerships strengthen our impact and reflect the customers we serve.

Tone from the top

Our CEO, Ian Wood, plays a critical role in setting the tone from the top by leading with vulnerability and vision.

Ian has been open and honest with the team about his own past struggles with anxiety and depression helping to reduce stigma and create a culture of psychological safety.

His leadership reminds us that being strong means being real, and that support, flexibility, and mental health awareness aren’t perks, they’re essentials.

Your Private Healthcare Starts Here

Our policies cover everything from private in-patient care to vaccinations and physiotherapy. Get in touch with our team to find the best policy for your needs.

Or call — +44 (0)20 7590 8800